Sure, there’s a clear and concise return policy for SoniaPhoto.com that communicates your replacement-only policy:
Return Policy
Thank you for shopping with SoniaPhoto.com. We strive to ensure that you are completely satisfied with your purchase. Please review our replacement policy below:
Replacement Policy
- Replacement Only: We do not accept returns for refunds. Instead, we offer a replacement service for items that are damaged or incorrect.
- Eligibility: To be eligible for a replacement, you must request it within 7 days of receiving your order.
- Request Process: To initiate a replacement, please contact our customer service team at sales.soniaphoto@gmail.comwith your order number and a description of the issue. Include any relevant photos if applicable.
- Conditions for Replacement: Items must be returned in their original condition, including all packaging and accessories. We will not process replacements for items that have been used or altered.
- Shipping Costs: Replacement shipping costs will be covered by us if the error is on our part. Otherwise, the customer will be responsible for shipping costs associated with the replacement.
- Processing Time: Once your replacement request is approved, we will process it as quickly as possible. You will receive an update with tracking information once your replacement has shipped.
If you have any questions about our policy or need further assistance, please don’t hesitate to reach out to our customer service team.
Thank you for choosing SoniaPhoto.com!